Way of Return

Returns and Exchanges of Goods

return barang
  1. The product has a clearly identifiable and documented physical defect.
  2. There is a color change in the product that does not conform to the initial specifications or quality standards.
  3. Product components are damaged during production or shipping.
  4. The product is delivered in a manner inconsistent with the agreed-upon reasons between the buyer and Minikraf.
  5. Delivery is made outside the timeframe agreed upon in the contract or agreement.
  1. The buyer will return the defective product to the Minikraf address specified.
  2. Shipping costs for returning defective products are borne entirely by Minikraf, not the buyer.
  3. Minikraf will repair the returned product at no additional cost.
  4. The repair process is carried out by Minikraf’s technical team in accordance with the company’s quality standards.
  1. The product is nearing completion and has passed final quality control.
  2. The product is ready to be shipped and is packaged in its shipping packaging.
  3. Return requests are submitted when the product is already in the shipping queue.
  1. This policy applies specifically to physical defects that can be verified by the Minikraf team.
  2. Buyers are advised to immediately report any issues they encounter so they can be processed before the product reaches the final stage.
  3. Photographic or video documentation of product defects can help expedite the verification and return process.